Reservation and Payment Policy
Reservations need to be made at least 24 hours in advance for individual treatments and 1 week advance notice for spa parties.
Reservations can be made by calling 1-888-225-7008.
We require a credit card at the time of booking in order to reserve the appointment.
For spa parties we require a 50% deposit to reserve the date.
Payment in full is required 48 hrs prior to appointment date.
Please kindly be on time for prescheduled appointments. Missed appointments are considered 15 minutes late in which no refund would be provided.
We accept debit cards, MC, Visa, American Express and Venmo. We do not accept cash, but our spa technicians may accept a cash gratuity (tip).

Cancellation Policy
Cancellations for spa  parties or packages must be made 72 hours in advance and spa packages must be made 48 hours in advance in order to avoid a 20% cancellation charge. Changes to any packages must also be made 24 hours prior.

Gratuities
If you are pleased with the services you have received, it is customary to give a 15% to 20% gratuity to your spa technician. For spa parties a 15% gratuity will be added to the total cost of service.

Age Requirement
Clients must be at least 18 years of age. Clients under the age of 18 must have adult supervision.

Home Spa Process
You let us know the dates and times that would be best for you to have a Couples Spa Experience or Spa Party. We will schedule a technician(s) who is available for one of those times. Once a time has been scheduled we will call you back to confirm (your credit card will not be charged until 48 hours prior to your appointment). For spa parties a deposit of 50% of the total is required to hold the reservation. An email confirmation will be sent with all the details of your treatment or spa party.
All treatments are performed on a massage table. Manicures and pedicures are done on a chair or couch. Payment in full is required 48 hrs prior to appointment date. At that time please inform your technician of anything that was not mentioned at the time the reservation was made. Our spa technicians are equipped with a massage table, towels, sheets, everything necessary to perform a home spa therapy.

Our spa technicians take great care in insuring your privacy, all body treatments are done dressed to your level of comfort. We usually recommend a 2 piece bathing suit if you are uncomfortable being nude . It is recommended that you shower prior to a body treatment.

Special Consideration: Guests who have high blood pressure, heart conditions, are pregnant or have any other medical complications are advised to consult their doctors before signing up for any spa services. Please make your spa therapist aware of any medical conditions.

IMPORTANT NOTE:
Our spa technicians will refuse a treatment if any of the following apply:
Any medical conditions that were not mentioned at time of reservation
Broken skin or lesions
Inappropriate conduct by client
Illegal substances are present
***If pregnant please state prior to treatment

Home Spa Experience
We want you to enjoy your experience with us. Therefore we recommend talking with your spa technician to help them customize your treatment to ensure your maximum enjoyment and satisfaction. Please feel free to complete a survey at the completion of your service.

Gift Certificates
Give the gift of pampering and relaxation at home. A reFresh365 gift certificate is guaranteed to make anyone on your list very happy. Call 1-888-225-7008 to order your gift certificate.

Hours of Operation
7 days a week
Spa Technicians are available between 8am – 8pm
Online Contact Form is available 24/7.
Last appointment scheduling is 7pm.
**Prices subject to change without notice.

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